COVID-19 Hospital Restrictions - Surveying Impact on Patient- and Family-Centered Care

Black provider putting on a mask in clinic hallway

Patient- and family-centered care (PFCC) is foundational to clinical practice and communication in health care organizations. However, in the wake of coronavirus, administrative and clinical leaders are having to make difficult decisions and policy changes without a clear understanding of how these changes will impact patient care in order to prevent the virus’ transmission. Nearly every clinical setting is affected by these changes.

“We need to document the adverse effects of COVID-19 restrictions on patient- and family-centered care so that hospitals and healthcare teams can make evidence-informed decisions. They need as much data as possible. Family and community partners are invaluable in finding creative solutions to reduce harm while maintaining safety” says Dr. Linda Franck, UCSF PTBi Director of Postnatal Research

The purpose of the survey is to gather information about changes to policies and practice due to COVID-19 and how hospitals are engaging patient and family advisors in planning and implementing changes. Data (de-identified) from the survey will be rapidly reported on PTBi and IPFCC websites so that the results can be used to improve patient care as we all continue our work to lessen the impact of COVID-19 on patients and families.

Let’s all share and learn what’s happening in hospitals and work together with patients and families to promote partnership and best practices!

Take the survey

Please click the link to take the survey if you are a:

  • Hospital Administrator
  • Patient Care Unit Leader
  • PFCC Coordinator/Director 
  • Patient/Family Advisory Council Member or other advisor role


    RESULTS - as of 5.15.20

    Check back for updated results as more hospitals complete the survey.


    Countries represented:

    Response by County

    Patient care settings are represented:


    ALL the hospitals have limited family presence


    Please share this page and encourage other hospitals and patient care units to complete the survey. 


    PTBi has teamed up with UCSF’s Department of Family Health Care Nursing, the Institute for Patient- and Family-Centered Care, and the University of Washington School of Nursing to create this survey.

    university of washington

    ucsf school of nursing