UCSF Hiring NICU Parents to Support Other NICU Parents

UCSF Benioff Children's Hospital is recognized throughout the world as a leader in health care, known for innovation, technology and compassionate care.

For more than a century, we have offered the highest quality medical treatment. Today, we are one of the top children's hospitals in the nation, according to a ranking by U.S. News & World Report.

Our 180-bed UCSF Benioff Children's Hospital is a "hospital within a hospital" with more than 150 specialists in more than 40 areas of medicine.

As a parent of a previously hospitalized infant/child, this position is specially trained to provide peer support to parents and adult family members of current UCSF Benioff Children’s Hospital patients in the center for families and at the bedside.

Parent liaisons are effective managers of their own child’s health care and are trained to provide support, modeling, suggestions and validation to parents who are building their own partnerships with their child’s health care team.

• Served on the ICN or BCH Family Advisory Council for six months 
• Parent or family member of previously hospitalized neonate at UCSF Benioff Children’s Hospital
• Parent is not in active care and has the ability to use experience in a productive and solution oriented manner
• Knowledgeable about service delivery systems, including health, education and social services  
• Strong interpersonal skills, empathetic and has the ability to actively listen and communicate well 
• Ability to speak comfortably in front of others
• Ability to interact with many different kinds of people 
• Ability to represent the ideas, concerns and experiences of many families, beyond his/her own child and family experience
• Working knowledge of committees and organizations
• Flexibility and willingness to learn
• Serves as a role model for other families in collaborative relationships within the healthcare system
• Maintains a sense of humor, a sense of vision and is committed to the idea of positive change
• The flexibility to orient and work at all UCSF Medical Center locations

• Bachelor’s Degree
• Spanish speaking

• N/A

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility. 
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.  
• Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.